Refund policy

Eligibility

Australian Consumer Law guarantees still apply. Beyond those rights, we treat refunds as follows for educational consulting seats and diagnostics.

Timeframe

Ask in writing within 14 calendar days of the invoice date if the studio has not yet held its first live room. After the first live room, we consider partial refunds only as described below.

Full refund

A full refund of fees paid (less any bank or card processing cost we cannot recover) is available if we cancel a cycle, if we cannot provide the scoped rooms, or if you withdraw in writing before the first live session and we have not already incurred non-recoverable travel quoted in the agreement.

Partial refund

If you withdraw after session one and before the midpoint, we may refund 40% of the studio fee, reflecting preparation already done. After the midpoint, studio fees are generally not refunded except where ACL requires a remedy. Diagnostics that have already been delivered as a written findings note are not refunded in part for ‘change of mind’.

Non-refundable items

Quoted travel, venue hire we have paid, and third-party transcription if you requested it, are non-refundable once incurred. Unused observer seats are not a separate credit.

Process

Email info@siteflowgrid.digital with the invoice number, the studio name, and whether you are withdrawing or claiming a fault in delivery. We confirm receipt within two Queensland business days and give a written decision within ten.

Processing time and method

Approved refunds are paid back to the original account or card where the processor allows, otherwise by Australian bank transfer, within 15 business days of our written approval.

Cancellation by us

If we cancel, you choose a later cycle at no extra listed fee or a full refund of unused fees.

Exceptions

We may refuse a change-of-mind refund where artefacts have already been customised to your office and delivered, or where a participant’s conduct led us to end the engagement for cause. ACL remedies for a major failure still apply.

Contact for refund requests

info@siteflowgrid.digital — or write using the office details on contact.